FreezerFiles
FreezerFiles Support
Need help with FreezerFiles? This page covers iCloud sync, household sharing, restoring FreezerFiles Plus, and troubleshooting.
Common topics
iCloud sync
Make sure you are signed in to iCloud, iCloud Drive is enabled, and your device has a network connection. Keep FreezerFiles open briefly after making changes so synchronization has time to finish.
Household sharing
Open the Household tab to share or manage a household. The person you invite needs an iCloud account and a supported Apple device. Apple manages invitations and participant access.
Restoring FreezerFiles Plus
Open FreezerFiles Plus in the app and choose Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Missing or delayed changes
Check your connection and iCloud settings, then allow the app a little time to synchronize. Confirm that you are viewing the expected household and freezer on each device.
Copy Diagnostics
If support asks for technical details, open the Household tab, choose the actions menu, select Support, and tap Copy Diagnostics. Paste that privacy-safe report into your support email.
Contact support
Email support@coldharborstudio.com for help with FreezerFiles.
Please include your FreezerFiles version, iOS version, device model, a short description of the issue, and Copy Diagnostics when requested. Avoid including food notes or other information you do not want to share.
Visit the FreezerFiles product page or read the Privacy Policy.